Troubleshooting

Before troubleshooting, ensure all prerequisites prerequisites are met.

If Poly AV Studio integrations fails to discover or monitor, troubleshoot using the following steps:

  • Check if any alerts have been generated on the Polu Trio resource or gateway, or if there are any error logs in vprobe.
  • If there is an error or alert related to the end device connectivity or authentication, try checking the reachability of the end device from the gateway with the following commands:
    • to ping the IP address provided in the configuration: {ping <IP Address>}
    • to try telnet: `{telnet }
  • If there are no connectivity or authentication issues, reach out to the support team for further assistance.