Troubleshooting
Before troubleshooting, ensure all prerequisites prerequisites are met.
If Poly AV Studio integrations fails to discover or monitor, troubleshoot using the following steps:
- Check if any alerts have been generated on the Polu Trio resource or gateway, or if there are any error logs in vprobe.
- If there is an error or alert related to the end device connectivity or authentication, try checking the reachability of the end device from the gateway with the following commands:
- to ping the IP address provided in the configuration:
{ping <IP Address>} - to try telnet:
`{telnet
}
- to ping the IP address provided in the configuration:
- If there are no connectivity or authentication issues, reach out to the support team for further assistance.