Troubleshooting

Before troubleshooting, ensure all prerequisites prerequisites are met.

If Fujitsu Eternus integrations fail to discover or monitor, troubleshoot using the following steps:

• If there is an error or alert related to the end device connectivity or authentication, try checking the reachability of the end device from the gateway with the following commands:
  • to ping the IP address provided in the configuration: {ping <IP Address>}
  • to try telnet: {telnet <IP Adress> <Port>}
  • to try SSH to an end device from a gateway: {ssh <username>@<IP Address>}