Troubleshooting
Before troubleshooting, ensure all prerequisites prerequisites are met.
If Fujitsu Eternus integrations fail to discover or monitor, troubleshoot using the following steps:
- If there is an error or alert related to the end device connectivity or authentication, try checking the reachability of the end device from the gateway with the following commands:
- to ping the IP address provided in the configuration:
{ping <IP Address>}
- to try telnet:
{telnet <IP Adress> <Port>}
- to try SSH to an end device from a gateway:
{ssh <username>@<IP Address>}
- to ping the IP address provided in the configuration: